MINIRC

Privacy Policy

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, services, or participating in any in-person experience, you agree to this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information:

a. Online Purchases and Website Use

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction details
  • IP address, browser type, and device information
  • Any information you voluntarily submit via forms or checkout

We do not store credit card details or sensitive payment credentials.

b. In-Person Experiences

For in-person participation, we may collect limited information such as:

  • Age
  • Experience level
  • Guardian details (where applicable)

No unnecessary personal data is collected for in-person use.

2. Payments and Third-Party Payment Providers

Payments are processed via third-party payment providers, including but not limited to:

  • Card payments
  • Buy now, pay later services
  • Mobile wallet services

All sensitive payment information is handled directly by those providers in accordance with their own privacy and security policies.

We do not have access to, store, or process full payment credentials.

3. How We Use Personal Information

We may use personal information to:

  • Process orders and transactions
  • Deliver products or services
  • Manage bookings or experiences
  • Communicate with customers
  • Provide customer support
  • Meet legal, regulatory, or compliance obligations
  • Improve our services and user experience
  • Prevent misuse, damage, or unsafe behaviour

4. Data Storage and Security

  • Personal data is stored in-house on our own servers
  • We do not store customer data on public third-party cloud platforms unless required for functionality
  • Reasonable technical and organisational measures are used to protect data from misuse, loss, unauthorised access, or disclosure

Despite best efforts, no system can be guaranteed to be 100% secure.

5. Disclosure of Information

We do not sell personal data.

We may disclose personal information where reasonably necessary, including:

  • To suppliers or manufacturers for warranty claims or product registration
  • To payment providers to complete transactions
  • To logistics or fulfilment partners
  • To advertising platforms for marketing and analytics
  • Where required by law, regulation, or legal process

Any disclosures are limited to what is reasonably necessary.

6. Advertising, Analytics, and Marketing

We may advertise through:

  • Social media platforms
  • Search engines
  • Analytics and tracking services

This may involve the use of cookies, pixels, or similar technologies.

Any data shared complies with Australian privacy law and platform requirements.
You may opt out of marketing communications at any time.

7. Children’s Privacy

  • Our services and experiences are intended for users aged 8 years and over
  • Users under 18 must be supervised by a parent or legal guardian
  • Where a minor is involved, the guardian is responsible for any provided information

We do not knowingly collect unnecessary personal data from children.

8. Access, Correction, and Deletion

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion where legally permitted

Requests can be made using the contact details below.
We may require identity verification before processing requests.

9. Retention of Information

Personal information is retained only for as long as:

  • Required for business operations
  • Necessary to meet legal or regulatory obligations
  • Needed for warranty, dispute resolution, or compliance purposes

10. Changes to This Policy

We may update this Privacy Policy at any time.

Changes take effect immediately once published on our website.
Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related enquiries, access requests, or complaints, contact us via the details provided on our website.